Effective Date: August 2025
Website: https://vitalnestcare.co.uk

Introduction

Vital Nest Care (“we”, “our”, “us”) is committed to protecting your privacy and personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, store, and protect your information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Data – Name, address, date of birth, email, phone number.

• Health and Care Information – Medical history, care plans, GP details, and other relevant health data.

• Payment and Billing Information – Bank details, invoices, transaction history.

• Website Usage Information – IP address, browser type, pages visited (via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

• Provide high-quality care services tailored to your needs.

• Communicate with you about your care plan or enquiries.

• Manage staff schedules and care delivery.

• Process payments and maintain business records.

• Comply with CQC and legal requirements.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent – Where you have agreed to us processing your information.

• Contract – To provide the care services you request.

• Legal Obligation – To comply with laws and regulations.

• Legitimate Interest – To improve our services and operations.

4. Data Storage & Retention

Your data is stored securely on encrypted systems. We retain your personal data only for as long as necessary to fulfil our services and meet regulatory requirements.

5. Sharing Your Information

We may share your data with:

• Healthcare professionals involved in your care.

• Regulatory bodies such as the CQC.

• Our authorised staff and contractors.
  We will never sell your data to third parties.

6. Your Rights

Under UK GDPR, you have the right to:

• Access, update, or correct your data.

• Request deletion of your data where applicable.

• Withdraw consent for processing.

• Lodge a complaint with the Information Commissioner’s Office (ICO).

7. Contact Us

Data Protection Officer – Vital Nest Care
Franciscan House, 51 Princes Street, IP1 1UR
Email: info@vitalnestcare.co.uk
Phone: 01473 954787